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When to Take a Whale by Hand and When to Leave the AI On

Our default is simple: the AI runs the chat and a human steps in for a reason. Taking a guy off the AI just because he's big gives up things he likes, like fast answers at any hour.

Whales · 4 min read

It's tempting to pull your biggest fan off the AI the day you see his total. We get the instinct. He's the one you can't afford to lose. But a human who sleeps, misses messages and has a stack of other chats open isn't automatically the safer choice. The question to ask for each moment is who'll handle it better.

You've got four controls. A master switch for the AI, a switch per fan, an AI suggestion you can edit and send yourself, and your own messages in any chat. Used well, they mean you spend your time on the few moments that matter.

Take over when

Leave the AI on when

The option in the middle

This is the one we'd use most for top fans. Switch the AI off for him, open his chat and ask for an AI suggestion. Change what you like and send it. You can also check "What would she say now?" to see her next answer before anything goes out. You get your judgement with her memory, and nothing reaches him that you didn't read. It's slower, so keep it for the moments that deserve it.

If she keeps doing something you don't like, don't take over for good. Fix it. Open the chat, click her message and say what she should have done. It becomes a short rule for all her Fanvue chats.

What it means for the money

We charge 10% of the gross of what the AI sells, PPVs and tips the AI earned. It's 0% on a sale a human made himself. So say you close a $100 PPV by hand: that one has no fee. If the AI closes it, the fee is $10.

That's a nice bonus, but a poor reason to take over. If you can't be there at 3 a.m., a 10% fee on a sale beats 0% on the sale that never happened. And if a hired chatter does the work, you're swapping our fee for his cut. Human chatters are commonly reported at 8-20% commission.

How to hand over without breaking the chat

Our rule of thumb. Take over for a reason, with an end. Write down why you turned her off and when you'll turn her back on. If you can't name the reason, leave her on.

Let the AI do the chatting

EmpireChat answers your fans, sells your PPVs and looks after your whales, built on what's in this article. You pay 10% of the gross of what it makes, and your first $100 of AI sales are on us.

Start with $10 free

Keep reading

How Our AI Treats a Big Spender DifferentlySlower selling, higher tiers, custom requests and no repeats: what changes in the chat once a fan becomes a whale, and why each rule exists.How to Spot a Whale Before He's Spent MuchThe early signs a fan will be a big spender, the signs that mislead you, and what to change in the chat the moment you see them.One Fan Made 72% of Our First 8 Days. Plan Around ThatOne fan paid $1,345 of the first $1,865 our AI chatter sold on Fanvue. What that should change in how an agency budgets, staffs and prices.